Engage with your customers, track your competitors, build your reputation, and post offers and events — all in one place. With the bite-sized, easy-to-follow guidance in Perch, you can attract more customers while staying focused on what really matters: running your business.
1. Connect Your Accounts
In order for Perch to show reviews, comments and mentions from your customers in the Inbox, you first need to connect your Facebook page. If you have trouble connecting Facebook, please refer to this guide.
After connecting Facebook, Perch tries to find a matching Yelp listing for your business. In most cases where your business name and address match, this should happen automatically. If you have a service area based business or your business name does not match, we can help you connect your Yelp listing if you contact support at email@example.com.
Finally, additional accounts such as Google and ThriveHive can be connected from the Inbox Accounts screen (via the button in the upper left corner of the Inbox). For help with issues related to Google My Business, please refer to this guide.
2. Respond to Customers
Once you’ve got accounts connected in the Inbox, you’ll start seeing the following types of customer interactions in your Inbox:
Perch shows you new reviews for any connected accounts directly in the Inbox. If the review is positive, we recommend you share it on your social media accounts to promote positive customer experiences. If the review is negative, we recommend you respond to the review as soon as possible so you can address any concerns and hopefully turn a negative experience into a positive one!
When a customer mentions your business on social media, we show it in the Inbox and recommend you respond by liking or commenting. This lets customers know you’ve seen their post and shows that your business is engaged.
When customers comment on your social media posts, we show the comment in the Inbox and recommend that you respond by liking or commenting.
3. Watch Businesses
Once you've setup the Inbox, search for businesses to add to your Watchlist. Tap on the ‘Feed’ tab in the bottom bar. From here you can tap the ‘search’ field in the header and type the business name and location into the Business Search.
You can run as many searches and watch as many businesses as you would like. You can also search by business category. Tap Watch for the businesses you want to track.
4. View Your Home Feed and Post Details
Just tap back to get to your Feed. Scroll through your Feed to see all social post and updates from businesses in your Watchlist from up to 14 days ago.
Tap on any social or review post to zero-in on that single post. Here you can also Save any post to your Favorites, and Share posts.
As always, if you have any questions or need help getting started with Perch, please contact us at firstname.lastname@example.org.